News

AGR has announced the appointment of Steven Ross as Head of Operations, reinforcing the company’s commitment to operational excellence, digital innovation and delivering an exceptional client experience. Steven joins AGR at a pivotal stage in its growth journey and will be responsible for shaping the operational roadmap, improving efficiency and scalability, and strengthening service delivery as he finalises the structure of his wider team.

Steven brings extensive experience leading large-scale operational transformation programmes across recruitment and workforce solutions businesses. He has consistently combined commercial strategy, technology implementation and process optimisation to improve performance, enhance customer experience and support sustainable growth.

At AGR, his primary focus will be to modernise and streamline business operations, transforming manual workflows into efficient, automated order-to-cash processes. By leveraging technology and process improvement, Steven will help future-proof the organisation, improve speed of execution and ensure clients continue to receive reliable, responsive support. A key element of his strategy will be ensuring technology investments translate directly into client value, with enhanced automation and expanded self-service capabilities giving clients faster access to information, improved visibility and a more seamless service experience.

Prior to joining AGR, Steven held senior leadership positions across the recruitment sector, where he led complex systems transformation programmes and integrated multiple service lines into unified operational and technology frameworks, creating significant efficiencies across the business. He has also demonstrated strong commercial acumen, developing and launching new business propositions that generated substantial revenue in their first year and helped diversify service offerings.

Alongside operational improvements, Steven is passionate about creating a better working environment for employees. He believes that successful transformation is driven as much by people as by technology and will focus heavily on communication, engagement and change management to ensure teams are supported throughout AGR’s evolution.

Commenting on his appointment, Steven Ross said: “AGR has built an excellent reputation for delivering outstanding service to its clients. I’m excited to join the business at such an important stage of its growth and help create the operational foundations that will support its future ambitions. By simplifying processes, embracing automation and empowering our teams with better tools, we can create a business that is more efficient, more scalable and even easier for clients to work with. As I often say, ‘the problem isn’t technology, it’s psychology’ – successful transformation depends on bringing people with you, not just implementing new systems.”

Stuart Hunter, CEO of AGR, added: “Steven brings a rare combination of strategic thinking, operational discipline and genuine care for people. His track record in transforming complex operations, coupled with his focus on using technology to make life easier for clients and colleagues alike, makes him an outstanding addition to our leadership team. We are confident that his expertise will help us scale responsibly while continuing to deliver the high standards of service that AGR is known for.”

Looking ahead, Steven’s long-term vision is to establish resilient, scalable operations underpinned by advanced technology, including intelligent automation and real-time data capabilities that enhance both employee productivity and customer experience. His appointment further strengthens AGR’s leadership team as the company continues to invest in the people, processes and technology required to support long-term growth and deliver exceptional outcomes for clients worldwide.